Mediation to Settle Home Insurance Claim

Allstate and its agent denied payment on a hail claim that damaged our client’s property.  At the initial inspection, Allstate’s agent did not even get on the roof to assess the damage, and failed to inspect other damaged portions of the property.  Allstate and its agent told our client that there was no hail damage and concluded that there was no recovery for repair.  Our client refused to accept this decision and requested a re-inspection of the property.  Allstate used the same agent but this time accompanied by a representative from a claims service.  Allstate’s agent went on to the roof at the re-inspection where damage was indeed found and reported.  However, Allstate and its agent stated the damage was our client’s doing and accused our client of fraud.  Allstate, again, completely denied the claim but this time cancelling the client’s policy before its expiration, and left our client uninsured based upon fraudulent and inaccurate statements by Allstate and its adjusters.  The claim was litigated and settled via mediation giving the client the means to replace his roof.